Matt Seitz
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Below are the 10 most recent journal entries recorded in the "Matt Seitz" journal:
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03:33 pm
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"Internet Explorer 8" "File Download" Stops at "Getting File Information"
Recently, my copy of "Internet Explorer" 8 (IE8) stopped downloading files. It displayed a window titled "File Download " with the status "Getting File Information". But it never actually started the download. The animation in the window kept running, so I knew the program wasn't completely frozen.
I searched Google for a solution, but the first several links did not help. I did finally find one link that mentioned that antivirus software can cause this. I temporarily disabled my Symantec Norton Internet Security antivirus software, and IE8 then successfully download files. I then enabled my antivirus software, and downloads continued to work.
I am hoping that posting this solution on my blog may help someone find the solution on Google more easily.
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02:31 pm
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More software problems: FIREFOX 3
This is apparently my week for software issues....
I was a bit annoyed at how long it takes Internet Explorer 7 to open new windows. When I last time tried Firefox, several months ago, Firefox 3 was just wrapping up its beta testing and had some issues with Adobe's Flash player. This time, I hoped Firefox 3 had been out long enough to fix any major issues, so I decided to give it another try.
Right away, I ran into a problem. The page back, page forward, and page history functions did not work. Apparently this is a fairly common problem, because the main Firefox support page had an article about it. Using that article allowed me to resolve the issue. But I am once again disappointed that a popular, mature software program would have such major problems, right after installation.
I wonder what it will take to get software to work right, reliably.
Current Mood:  disappointed
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10:25 pm
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Blackberry sync with Outlook fails if no mail account is configured
It surprises me how software that is published by and widely used by major corporations can be so badly written.
I recently tried installing Microsoft Outlook and RIM Blackberry Desktop Manager so that I could sync my Blackberry with my PC. When I tried to configure the Blackberry Desktop Manager to sync with Outlook, I received a cryptic "Option's value is unacceptable" error message. It would have been nice if the software told me which option, what the value was, and why that value was unacceptable.
After much searching, I finally came across an article from RIM that explained this was because my Outlook e'mail (MAPI) profile was invalid. That was probably because I hadn't configured Outlook to access e'mail. I use Yahoo! Mail's web (HTTP) interface and didn't want to use Outlook (or any other POP client) to access my mail.
But apparently Desktop Manager requires that Outlook be configured with an e'mail account, even if I don't plan to access e'mail via Outlook. So, I dutifully added my Yahoo Mail account to Outlook, and simply told Outlook to never access it.
But that wasn't good enough. I then received an error from Outlook: "The operation failed. An object could not be found." Once again, the error is cryptic. What operation failed? Which object was not found?
A Microsoft article explained that the only cure for this error was to configure a whole new user profile in Outlook. I did that, and finally my Blackberry would sync. with Outlook.
The experience was very disappointing. These are products that have been shipping for several years, and which I paid good money for. I don't understand why they would fail so badly.
Current Mood:  aggravated
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07:13 pm
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Yahoo Online Protection removal: yaxclean
In a previous post, I wrote that I used the "Norton Removal Tool" and "unyop.exe" programs finish removing Yahoo Online Protection after the initial uninstall failed. Well, I found another possible solution I should have tried first.
The AT&T Yahoo! help pages include an article "How do I uninstall AT&T Yahoo! Online Protection? - AT&T Yahoo! Online Protection version 2.5". I had read that article but I missed this at the bottom: "If you experience any difficulties with the uninstall process, click here to perform an additional uninstall of the software." That "click here" link downloads a file called "yaxclean.exe". I haven't tried it, but at least it's documented, unlike the "unyop.exe" program I ended up using.
Current Mood: annoyed
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06:56 pm
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Configuring Norton Internet Security 2009 to allow incoming "ping"
After installing Norton Internet Security 2009 (NIS 2009) on one of my PCs, I discovered that I could not ping that PC from other computers. It appears this is because the NIS firewall by default includes a rule blocking incoming ICMP packets from all computers. The list of firewall rules does also include a rule to allow incoming ICMP packets, but the rule is disabled and NIS will not allow the rule to be modified.
One solution appears to be to edit the NIS trust settings and grant the other PCs on my subnet "Full Access" to the system running NIS. But I wanted to try something that would only add "ping" access. I had hoped I could modify the rule blocking ICMP to say "All computers except..." the ones I wanted to grant access, but that doesn't appear to be an option. So, I ended up adding a new firewall rule that would allow ping packets to be received only from the other PC on my network. I placed that rule before the rule blocking ICMP, and I was then able to "ping" the PC running NIS from the other computer on my LAN.
Current Mood: annoyed
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10:53 pm
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Removing Yahoo Online Protection (YOP)
I ran into a problem recently trying to remove Yahoo Online Protection (YOP) from one of my computers. For some reason, the uninstall program hung half way through the uninstall. This left me with a partially installed copy. Unfortunately, the uninstaller for YOP no longer appeared in "Add/Remove Programs". I tried reinstalling, but the installer told me YOP was already installed.
The solution took two steps:
1. Download and run Symantec's "Norton Removal Tool".
2. In the "C:\Progarm Files\Yahoo\Common" directory, run "unyop.exe".
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11:04 pm
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New job at Cisco
I've just accepted a new job at Cisco. I'll be a software development manager for Cisco's "IOS XR" operating system.
Current Mood:  optimistic
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11:19 pm
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Ash Kalra's city council campaign comes to visit
I was pleasantly surprised by a visit from a supporter of Ash Kalra, a candidate for the San Jose City Council.
Current Location: Home
Current Mood: pleased
Tags: ash kalra, politics, san jose
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09:16 pm
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Internet Explorer replacement not so easy to find
Recently, Microsoft's Internet Explorer 7 (IE7) has increasingly hung or become very slow for me. So I thought I'd go looking for an alternative web browser. Unfortunately, my search quickly proved disappointing.
Current Location: Home
Current Mood: disappointed
Tags: firefox, flash, mozilla, opera, safari, web browsers, yahoo toolbar
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06:54 pm
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Happy Birthday...to me!
Happy Birthday to me! Today I turn 41. A birthday seems an appropriate time to start a journal, and it's something I've been meaning to do for a while. I don't have a firm idea what will go here. Probably a mix of letting friends know what I've been up to, and ranting to the world about my opinions. Seems like the kind of stuff that most blogs have....
Current Location: home
Current Mood: cheerful
Current Music: Happy Birthday
Tags: birthday
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